Thank you for using Uloo!

When you become a coach on Uloo, you agree to abide by this Coach Agreement. This agreement covers details about the use of our services to provide coaching sessions.

This Coach Agreement (“Agreement”) is made and entered into by the undersigned Parties:

  • Uloo GmbH, Lindengasse 56/18-19, 1070 Wien (Austria), (known as “Uloo”, “we”, ”us”, “our”);
  • you (known as the "Coach", "you");
(known together as the “Parties”).

In consideration of the promises, rights and obligations set forth below, the Parties hereby agree as follows:


The term of this Agreement shall begin on the date you agree with these Terms and continue until terminated as set forth in this Agreement.

Modification of these Terms

Uloo reserves the right to modify these Terms at any time. If we make changes to these Terms, we will post the revised version on the Uloo website and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Uloo Platform will constitute acceptance of the revised Terms.


The Coach will provide the following service:

  • Mentoring or coaching sessions as more fully described between the Parties in this Agreement;

Additional services or amendments to the services described above may be agreed upon between the Parties.


As a Coach, you are responsible for all content that you post, including your profile description, profile picture (your profile description and profile picture define the “Submitted Content” hereafter. The Submitted Content is strictly limited to content of the first order, meaning that the content of the links are not part of the Submitted Content) and announcements. You are also responsible for all the Sessions that you will host.

You represent and warrant that:

  • you will provide and maintain accurate account information;
  • you own or have the necessary licenses, rights, consents, permissions, and authority to authorize Uloo to use your Submitted Content as specified in this Agreement and the Terms of Use;
  • your Submitted Content will not infringe or misappropriate any third party's intellectual property rights;
  • you have the specified qualifications, credentials, and expertise (including experience, training, knowledge, and skill sets) to offer the services that you offer through your Sessions as a coach;
  • you have the specified expertise (experience, knowledge ...) to offer the services that you offer through your Sessions as a coach;
  • you will respond promptly to Coachees and ensure a quality of service that corresponds with the Uloo standards and mentoring or coaching services in general.

You warrant that you will not:

  • post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information;
  • post or transmit any unsolicited advertising, junk mail, spam, or force a coachee to buy a product (service, physical or any kind) through the Session or to any user;
  • use the Session for business other than providing mentoring, coaching, and motivational services to Coachees;
  • engage in any activity that would require us to obtain licenses from or pay royalties to any third party;
  • impersonate another person or gain unauthorized access to another person's account;
  • interfere with or otherwise prevent other mentors/coaches from providing their services or courses; or
  • abuse Uloo resources, including support services.

License to Uloo

You grant Uloo the rights to offer, market, and otherwise exploit your Submitted Content for these purposes directly or through third parties.

Uloo may use your Submitted Content for quality control, delivering, marketing, promoting, demonstrating, or operating the Services. You grant Uloo permission to use your name, likeness, voice, and image in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Services, your Submitted Content, or Uloo’s content, and you waive any rights of privacy, publicity, or other rights of a similar nature, to the extent permissible under applicable law.


When a Coachee purchases a session with you, we calculate the gross amount of the sale as the amount actually received by Uloo from the Coachee ("Gross Amount"). From this, we subtract any Transaction Taxes, any mobile platform fees applied to mobile application sales, any fees applied for any non-mobile-app sales to calculate the net amount of the sale ("Net Amount").

Your revenue share for a session booked with you will be 80% of the Net Amount less any applicable deductions, such as Coachee refunds. If we change this payment rate, we will provide you 30 days notice using prominent means, such as via email or by posting a notice through our Services.

Your revenue share for a Group Coaching Program booked with you will be 40% of the suggested price. The fee taken by Uloo covers the fee taken by Apple and Google. If we change this payment rate, we will provide you 30 days notice using prominent means, such as via email or by posting a notice through our Services.

Uloo makes all Coach payments in EURO (EUR) regardless of the currency with which the sale was made. We will assume transaction processing fees, excluding foreign currency conversion fees and wiring fees. Your revenue report will show the sales price (in local currency) and your converted revenue amount (in EURO). You understand and agree that you are ultimately responsible for any taxes on your income. Uloo will initiate the payout, on a best effort basis, to the Coach within five (5) business days upon reception of the payment and completion of the session.

Should there be any refund requested by a Coachee, Uloo and the Coach will agree on a total or partial refund. The amount of the refund will either (i) be deducted from the next payment sent to the Coach or (ii) where no further payments are due to the Coach or the payments are insufficient to cover the refunded amounts, require the Coach to refund any amounts refunded for the session.


The Coach will provide the Mentor’s services to the Coachee as an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Uloo for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of, or for the benefit, of Uloo.

Confidentiality and Intellectual Property

You are responsible for maintaining the confidentiality and security of your Uloo Account credentials and may not disclose your credentials to any third party. You must immediately notify Uloo if you know or have any reason to suspect that your credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Uloo Account. You are liable for any and all activities conducted through your Uloo Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).

As a Coach, you will have access to proprietary and confidential information belonging to Uloo, its users, its suppliers and others (the proprietary and confidential information is collectively referred to in this Agreement as “Confidential Information”). Confidential Information includes but is not limited to customer lists, emails, goals, user information, marketing plans, proposals, contracts, technical and/or financial information, software and know-how. All Confidential Information remains the confidential and proprietary information of Uloo and you will not use them for your own purpose.

The Coach shall return or destroy, as directed by Uloo, Confidential Information, Proprietary Property and any other Uloo property to Uloo upon request by the Uloo at any time. The Coach shall certify, by way of affidavit or statutory declaration, that all such Confidential Information, Proprietary Property or Uloo property has been returned or destroyed, as applicable.

For more information about how Uloo is dealing with your data, please refer to our Privacy Policy.

Rating and Reviews

Within a certain timeframe after completing a session, users can leave a public review (“Review”) and submit a star rating (“Rating”) about each other. Ratings or Reviews reflect the opinions of individual Users and do not reflect the opinion of Uloo. Ratings and Reviews are not verified by Uloo for accuracy and may be incorrect or misleading.

Ratings and Reviews by Users must be accurate and may not contain any offensive or defamatory language. Ratings and Reviews must comply with Uloo’s Policy.

Users are prohibited from manipulating the Ratings and Reviews system in any manner, such as instructing a third party to write a positive or negative Review about Mentors.

Ratings and Reviews are part of a User’s public profile and may also be surfaced elsewhere on the Uloo Platform (such as the Listing page) together with other relevant information such as number of sessions, number of cancellations, average response time and other information.


You may terminate this Agreement at any time by sending us an email at [email protected]. Any confirmed session(s) will be automatically cancelled and your Coachee(s) will receive a full refund. Uloo will delete the profile of the Coach accordingly to the Privacy Policyand to the GDPR rules within one (1) business day upon reception of the termination email.

Without limiting our rights specified below, Uloo may terminate this Agreement for convenience at any time by giving you thirty (30) days' notice via email to your registered email address.

Uloo will pay the Coach for the sessions performed if not done yet unless there should be any refund process in progress.

Uloo may immediately, without notice, terminate this Agreement and/or stop providing access to the Uloo Platform if (i) you have materially breached your obligations under these Terms, our Policies or Standards, (ii) you have violated applicable laws, regulations or third party rights, or (iii) Uloo believes in good faith that such action is reasonably necessary to protect the personal safety or property of Uloo, its users, or third parties.

Obligations Surviving Termination of this Agreement

All obligations to preserve Uloo's Confidential Information, Intellectual Property and other warranties and representations set forth herein shall survive the termination of this Agreement.

Entire Agreement

Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, these Terms constitute the entire Agreement between the Parties and the provisions of this Agreement shall supersede all prior oral and written commitments, contracts and understandings with respect to the subject matter of this Agreement. This Agreement may be amended only by mutual written agreement of the Parties.

Uloo Guidelines

The Coach will follow the Guidelines provided in the “Uloo Guidelines” and understands that he/she will act as a Uloo ambassador.

The Coach therefore acknowledges that he/she will act diligently, prudently and in compliance with the Uloo Guidelines or any further policy or recommendation to be implemented. In any case, the Coach will not negatively affect the public image of Uloo.

Governing Law and Principles of Construction

This Agreement shall be governed and construed in accordance with Austrian law and any dispute arising from this Agreement shall be the competence of the jurisdiction of Vienna. If any provision in this Agreement is declared illegal or unenforceable, the provision will become void, leaving the remainder of this Agreement in full force and effect.

If you have any questions about these Terms, please email us.